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Your spotlight on local services

Complaints Tool

Use this tool to discover the best way to make a complaint

You can leave a comment on any health or care service in the Have Your Say area of our website - click here.

PERSON AT RISK OF HARM OR ABUSE

If you believe someone is at risk of harm or abuse, you should call 999 and speak to the Police or contact Hackney Council's Safeguarding Team
Help with your complaint to the NHS
  • Click here to make a complaint about any part of the NHS
  • If you need help making a complaint about any part of the NHS locally, Voiceability are the local complaints advocacy organisation, contracted to support residents who need help with complaints.  Click here
HOSPITAL
 

Patient & Liason Service (PALS) is first place to complain about hospital services.

GP
DENTIST
  • Click here for information on dentist
  • Click here to find out different ways to make a complaint.
OPTICIAN
  •  Click here for information - scroll down the page to make a complaint.
PHARMACY
  • Click here for information and to make a complaint.

ADULT SOCIAL CARE   

More info > 

  • Click here to make a complaint to Hackney Council
CHILDREN'S SOCIAL CARE
  • Click here to make a complaint to Hackney Council
ESCALATING YOUR COMPLAINTS
  • Click here if you have a complaint against the NHS and want to take it further
  • Click here if you have a complaint against Hackney Council or a care provider and want to take it further.

 

If you need help with finding out how to complain, please call Healthwatch Hackney on 020 7923 8358