Community health services get thumbs up from inspectors
Community health services for both adults and children and families in Hackney are safe, effective, caring and well-led, according the Care Quality Commission (CQC).
Both services run by Homerton Hospital University Trust received a ‘good’ CQC rating following inspections in January and February.
Inspectors said patients they spoke to in adult community health services were positive about the care and treatment they received.
Staff treated patients in a kind and compassionate manner and patients and relatives were encouraged to be partners in their care planning, the CQC said.
However, the CQC however said training for the Mental Capacity Act and Deprivation of Liberty Safeguards and community nurses needed to be more involved in out-of-hours services.
Inspectors praised Hackney’s Children and Young People’s Community Services’ sayinag safeguarding arrangements delivered competent care.
They found services met local needs including vulnerable children and those who spoke limited English.
However, the service needed to improve paediatric basic life support training amd ensure staff were familiar with the term ‘duty of candour’ even though they applied this in practice.
The trust should also take steps to improve the response rate for the Friends and Family Test and should proactively seek patient feedback.