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Your spotlight on local services

Have your say on a new complaints charter for patients in Hackney


Healthwatch Hackney wants your feedback on a new draft Complaints Charter for patients in City and Hackney.

We have drawn up the Complaints Charter in response to many local patients who tell us their complaints about local health services are not handled as well as they could be.

More than 80 local residents who attended an NHS Community Voice meeting on complaints in January endorsed a recommendation for a local charter.

We hope the charter will promote more effective communication with patients during the complaint investigation process, greater transparency and a commitment by health providers to learn from mistakes.

Healthwatch Hackney will be asking members of the City and Hackney Health and Wellbeing Board to adopt the charter. The board includes chief executives and senior managers from local health services.

Read the draft charter here and send your feedback to info@healthwatchhackney.co.uk.