Patients turn spotlight on mental health
Patients provided valuable insight into using Hackney’s mental health services at an NHS Community Voice workshop in March.
A total of 30 people took part in the workshop looking at urgent and crisis response, support for long term conditions, talking therapies and self-management.
Service users told us they found community-based and user-led mental health projects helpful. But they were concerned that high quality professional mental health care services should not be replaced by voluntary sector provision as ‘both were needed’.
Patients with severe mental health needs said they often found the local crisis line unhelpful when they were unwell.
Several patients shared their ideas of mental health ‘self-care’ but warned that failure to properly support people while they were still in recovery risked them relapsing.
City and Hackney clinical commissioning group (CCG) will use the patient feedback and recommendations to shape their mental health service commissioning for 2017/18.