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Report lifts lid on unmet social need in Hackney


A new evaluation of a two-year long programme to provide better care for vulnerable Hackney residents has spotlighted the plight of residents stuggling with high levels of social isolation living in poor housing.

The latest evaluation of One Hackney and City found clients who had received support from One Hackney had very complicated lives, were isolated and had low level expectations of help and support.

Many lived with long term health conditions and mental health needs but their overriding concern was their housing and living conditions, the study found.

The evaluation found clients felt the One Hackney was 'unquestionably well received' and described staff as 'supportive', 'kiind' and 'caring'.

One Hackney and City commissioned Healthwatch Hackney to undertake the evaluation to capture patients' experience and inform ways of measuring outcomes.

Researcher Kate Melvin who carried out in-depth interviews with 17 One Hackney clients said: ‘Their lives it seemed, were not so much complex as complicated and there was a belief how easy it was for the pack of cards to fall.

‘Of note was the low level of expectations of help and support and most appeared to react to such offers rather than expect them in any way.’

One Hackney was funded through the Better Care Fund to help vulnerable patients receive better, more joined up care

The programme which ended in April 2017 aimed to tackle fragmentation in patient services and provide better co-ordinated, continuous and supportive care.

Read the full report here.

Healthwatch Hackney also conducted a number of video interviews sharing four patients' experiences which you can watch below.


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