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Watchdog turns spotlight on communication with disabled patients


Health and care regulators are turning the spotlight on how services meet disabled patients' information needs.

The Care Quality Commission (CQC) last month announced it was start to check and report on how well GPs, dentists, hospital and care homes communicate with disabled people who use their services.

During their routine inspections, the watchdog will scrutinise compliance with the Accessible Information Standard which came into force in July 2016.

The aim of the standard is to improve the lives and life expectancy of people who need information to be communicated in a specific way and may need communication support.

All organisations providing NHS care and/or publicly-funded adult social care are legally required to follow the standard.


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